SAFER AT HOME *** Free Local Delivery orders $20 & up ***

FAQ

Shipping
We ship both locally and within the USA.

Shipping times:

Local orders take 3 business days to be delivered to you and we ship within 2 business days.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Orders over $60 will have free shipping.

 

Payments
You can select your preferred payment method at checkout.

We accept secure payments for Credit Cards, Debit Cards & PayPal only. 

Note that additional exchange fee may apply if your currency is other than US dollars.

  

Returns & Refunds
You can select your preferred payment method at checkout.

We accept secure payments for Credit Cards, Debit Cards & PayPal only. 

Note that additional exchange fee may apply if your currency is other than US dollars.

 

Return Policy
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy for UN-Opened items only:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 

Timing: we have a 30-days Return & Exchange Policy, since the day item wa

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after product(s) received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email nvfrag@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

 

Order Placement
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our Wellness team is always happy to guide you at any step! Please feel free to contact us immediatly